The HeadMaster promise protects every booking you make
100% ticket guarantee
You'll always receive valid tickets for what you've booked and in time for your visit. If there is ever an issue from our side, we fix it fast. If we cannot resolve it, you get a full refund.
100% experience guarantee
Your experience should happen as described. If an attraction closes unexpectedly or a partner-side cancellation occurs, we'll help with a comparable solution or issue a refund.
100% assistance guarantee
Need help before, during, or after your trip? Email our support team and we will guide you through the next steps as quickly as possible.
Frequently asked questions
Are all bookings covered by the HeadMaster Promise?
Yes. Every booking made on bigbuslondon.com is automatically covered by the HeadMaster Promise. There is nothing extra to buy or opt into.
What happens if a guarantee isn't met?
We first try to fix the issue quickly. If we cannot resolve it appropriately, we process a refund according to our guarantee and policy terms.
How do I request help under this promise?
Email us at admin@headmastertickets.com with your booking details and we will take it from there.
For full terms, please also review our Terms of Service and Refund Policy.